Shipping fees and options.
During check out at our web store you will have 3 options:
1) Pick your item(s) up at one of our locations, no charge.
2) When your order is less than $500, we will add 15% shipping charges to your order.
3) When your order is over $500 we will not charge a shipping fee.
When you live nearby one of our stores, we offer local white glove delivery. This means that the items will be unpacked and placed at your desired location in your house and debris will be hauled away. This is not the same as a curbside delivery and therefore there will be a charge for a white glove delivery. Please contact one of our locations to see what the charges are.
Large or heavy items typically ship within two business days. Freight delivery is typically 2-5 business days (Monday through Friday). Allow extra time for delivery to remote addresses. Freight shipping is available to most physical addresses in the US.
The freight carrier will contact you to schedule delivery. Someone will have to be on hand to meet the driver and sign for the package. The driver will lower the package to the ground and place it curbside at the end of your driveway. Placement of item on driveway, sidewalk or in the home and package removal is not provided. This is a large, heavy item, so arrange to have additional people help you. Please keep the product packaging. You'll need it if you have to return your item.
Shipping fees are not refundable. If you cancel your order for any reason and your order has left our warehouse, we will charge the shipping fees.
Questions? We're here to help. Please call 1-866-747-8327